logo 10Bet

Contact us

At 10bet.se, we are committed to providing excellent customer support to ensure that your gaming experience is enjoyable and secure. Our support channels are designed to cater to your needs, whether you have questions about your account, games, or responsible gambling.

Email Support

For any inquiries, you can reach our customer support team via email. We aim to acknowledge all formal complaints within 24 hours, ensuring you receive the assistance you need.

Live Chat Support

While specific details about live chat availability are not provided, we encourage you to reach out to us through our email support for prompt assistance.

Help-Centre Access

In addition to our direct contact methods, we encourage you to visit our FAQ section for immediate answers to common questions regarding account setup, games, and promotional offers.

Verification and Account Help

For account verification or any assistance related to your account status, please do not hesitate to contact us via email. Our team will guide you through the verification process and provide support tailored to your situation.

Responsible Gambling Assistance

We are dedicated to promoting responsible gambling. If you require assistance or wish to learn more about setting deposit limits, self-exclusion, or accessing external resources, please reach out. Our support staff can provide guidance and answer your questions.

Technical Support

Should you encounter any technical issues while using our platform, we recommend contacting our support team via email. Our knowledgeable representatives will assist with any technical troubleshooting or inquiries about account access.

Complaint or Dispute Guidance

If you have a complaint or require assistance with a dispute, you are encouraged to email our support team. We strive to handle all issues professionally and will provide you with guidance on the next steps in the resolution process.

Communication Response Expectations

While we endeavor to respond to inquiries promptly, we appreciate your understanding as we work to address each issue thoroughly. Formal complaints will receive acknowledgment within 24 hours, but resolution times may vary depending on the complexity of the issue.

Account-Security Assistance

For any concerns related to account security or unauthorized access, please contact us immediately via email. Our team is trained to provide the necessary assistance to secure your account.

Mobile and Desktop Support Accessibility

Our platform is optimized for both mobile and desktop devices, ensuring a seamless gaming experience. If you experience any difficulties on either platform, please reach out for assistance.

Multilingual Support

While our primary communication is in Swedish, our support staff is equipped to assist you with your inquiries and ensure a comfortable experience in your preferred language.

Preferred Contact Methods

Email remains our primary method of communication for customer support. We encourage you to utilize this channel for all inquiries to ensure a structured and efficient support experience.

General Support Workflow

Our support team follows a structured workflow to address your concerns. By using email for support, you help us maintain a clear record of your inquiries, which assists in providing tailored responses.

Self-Service Help Options

For quick answers, please refer to the FAQ and help sections on our website. These resources are available 24/7 and can help you resolve common queries without the need to wait for direct support.

Availability Hours

Our telephone support operates daily from 07:00 to 22:00. We encourage you to reach out during these hours for any urgent matters.

At 10bet.se, your satisfaction is our priority. We look forward to assisting you with your queries and ensuring a secure and enjoyable gaming experience.